As part of a prestigious team, you will help create exceptional and memorable experiences for every guest. You will represent the values with warmth, professionalism and genuine care, while working closely with colleagues to maintain the companies high standards.
Key Responsibilities
- Ensure the smooth running of all services in the Drawing Room.
- Welcome and look after guests with friendly, personalised service.
- Maintain the highest standards of quality, presentation and hospitality.
- Support the development and implementation of effective service and operational procedures.
- Monitor service standards and identify ways to improve the guest experience.
- Help maximise the business potential of the Drawing Room through excellent service and sales awareness.
- Build positive relationships with guests, colleagues and suppliers.
- Act as an ambassador for the hotel and promote the values of Dorchester Collection.
Must hold a valid driving license with 2 years experience and aged 21 and over.
- Hotel School diploma or equivalent
- Previous luxury/5 star hotel experience
- Excellent knowledge of food and wine